Training and partnerships are key to curbing hospital violence according to an article on the Hospitals & Health Networks website.
Bonnie Michelman, executive director of police, security and outside services at Massachusetts General Hospital in Boston and the security consultant for Partners Healthcare Inc., lead a recent American Organization of Nurse Executives webinar on healthcare facility violence.
Massachusetts General has developed tactics to continuously improve its security, including:
• Education for nurses as part of their orientation. Police and security staff are also certified in behavioral recognition training.
• A multidisciplinary team, led by police and security, that also includes clinical and employee assistance program, risk management and psychiatry staff
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