Focus: Patient Satisfaction/Experience

The right communication can improve patient satisfaction

December 27, 2017

Healthcare systems can increase patient satisfaction by using communication techniques from the hospitality industry. Digital signage and interactive kiosks can provide wayfinding and navigation services, easing patient wait time with custom TV content. By showing nutritional information on digital menu boards, healthcare systems can transform their patient touchpoints. 

Healthcare Patient Experience Infographic by Spectrio

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Topic Area: Information Technology

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