Focus: Patient Satisfaction/Experience

Experiential design can benefit healthcare facilities

October 11, 2019

For healthcare interiors today, the marriage of experiential design with sustainable materials and practices creates an environment that aids in positive patient outcomes while furthering the business and social responsibility interests of the healthcare organization, according to an article from Building Operating Management on the FacilitiesNet website.

Experiential design is not a new concept. For many years, retail stores and other purveyors of goods have been attracting customers with the opportunity to do more than just shop. 

In healthcare, this trend is resulting in efforts to improve the experience of hospital stays and visits. Patients can partake in workshops, cooking classes, yoga, and educational programs focused on health and wellness. 

Once checked-in, patients are free to take advantage of the many services and activities now offered in the lobby and waiting areas until their electronic device informs them it is time for their appointment.

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Topic Area: Interior Design


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