Long Island businessman Michael N. Brown is committed to creating and keeping jobs here in the USA. As CEO of Fellow Health Partners, a medical billing and business solutions company based in Great River, NY, he oversees the company’s rapid growth. His role requires that he balance what’s good for the company — profits generated by excellent customer service for doctors and hospitals - with what’s good for community. That’s why he says, “Creating jobs in America is the right thing to do because it helps people support their families, keeping our neighborhoods strong. It’s also the right thing to do for our customers.”

In the medical billing industry, where customer service is often off-shored to achieve cost-savings, Fellow Health Partners listened to doctors, practice managers and hospital billing administrators who show a strong, clear preference to work with American-based managers for their billing needs. Research shows that 99% of surveyed physicians said that they prefer a U.S.-based vendor account manager to interact with practice staff and 94% said they prefer a U.S. based call-center when their patients reach out for billing help.

 “Based on these strong numbers, we see U.S. based customer service both as a competitive advantage and point of distinction” says Brown. He adds, “We are hiring locally, bringing jobs to New York State and meeting the doctors’ needs by offering American-based managers and billing experts, which reduces misunderstanding and miscommunication for everyone.”

Fellow Health Partners backs this up with their total commitment to rigorous, ongoing formal training of their staff and management with the stated goal of making things easier and less stressful for their customers. Their tagline “Medicine is complicated. Billing shouldn’t be.” says it all, stating clearly and succinctly the way they approach every aspect of their business.