FRISCO, Texas—Conifer Health Solutions, a healthcare services company, has been selected to be the single healthcare communications center for Hartford HealthCare, with an important goal of streamlining access for patients across the greater Hartford area region – creating far greater efficiencies and delivering the best patient experience possible. Conifer Health will provide customized communications solutions that deliver seamless patient access to information across their facilities, services and physicians. Hartford HealthCare is a Connecticut-based healthcare network that includes four hospitals and one medical group.

With the goal of enhancing the patient experience and increasing access to care, Conifer Health streamlines communications by providing customized support across all service lines, enhancing physician referral systems and improving access to community education initiatives. These services will increase access to healthcare for all patients, improve continuity of patient communications and care, and maintain Hartford HealthCare’s strong brand throughout the communities of Connecticut.

“Hartford HealthCare has been diligently working toward our vision – to provide patients with an exceptional, coordinated health care experience with a single, high standard of service at the lowest cost. So it is fitting that we now have a single point of contact – one that will give callers access to more than 3,000 exceptional physicians, medical experts and valuable patient classes,” said James Blazar, senior vice president and chief strategy officer, for Hartford HealthCare. “Together, we know that we can provide the best coordinated care throughout our hospitals, medical offices, rehabilitation services, behavioral services, clinical laboratories and home health services. We are constantly working toward improving the patient experience, and at the same time, streamlining access to care.”

Conifer Health’s Patient Communications & Engagement services range from supporting direct-to-consumer service line marketing, to improving efficiency in other patient interactions such as access, eligibility, admissions and patient outreach, including patient satisfaction surveys.

“At a time when consumers are taking greater responsibility for their overall health and wellness, Conifer Health is eager to provide Hartford HealthCare with a consistent level of performance to connect service lines and programs,” said Dorothy Rubio, president, Patient Communications & Engagement, Conifer Health. “Our services will help deliver a measurable return on investment for Hartford HealthCare and a positive experience for patients and their physicians in the New England communities they serve.”

About Hartford HealthCare

Hartford HealthCare is the premiere health care network in Connecticut with more than 16,000 employees and more than $2 billion in net revenue. The health system is dedicated to providing patients with an exceptional, coordinated care experience and a single, high standard of service. Hartford HealthCare includes Hartford Hospital; The Hospital of Central Connecticut; MidState Medical Center; Windham Hospital and the Institute of Living psychiatric center which is part of a greater Behavioral Health Network including Rushford and Natchaug Hospital; VNA HealthCare; Clinical Laboratory Partners with locations statewide; Hartford HealthCare Medical Group; Connecticut Senior Health Services, which includes five assisted-living and skilled-nursing facilities; and the Hartford HealthCare Rehabilitation Network. A hallmark of the system’s vision is to strengthen access to care close to home for patients by enhancing local health care delivery, bringing the latest technology and discoveries, clinical excellence and innovation to the patient and to the community.

About Conifer Health Solutions

Conifer Health Solutions is a healthcare services company working to improve operational performance for more than 600 clients to support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications and engagement, and value-based care solutions, we empower healthcare decision makers – hospitals, health systems, physicians, self-insured employers, and community and government health plans – to better connect at every point of patient engagement. We have more than 16 million patient interactions annually across all of our service lines. Conifer Health manages $21 billion in annual patient revenue, and provides technology and health management services to support care management for more than 4 million lives. For more information, call 1-877-CONIFER or visit www.coniferhealth.com.