Hitachi Solutions America, a leading provider of global industry solutions powered by the Microsoft Cloud, has announced Advanced Connect for Field Service, a pre-built, no-code integration that connects Microsoft Dynamics 365 Finance & Operations (F&O) and Microsoft Dynamics 365 Field Service. Providing the most advanced functionality right out-of-the-box, the solution eliminates the need to build a costly in-house integration to seamlessly centralize and automate common yet complex field service transactions and share the data across the entire business.

Designed specifically for the unique needs of field service, the robust integration synchronizes customer/accounts, warehouses, released products, vendors, purchase orders, purchase order receipts, inventory adjustments, inventory transfers, and F&O project journals entities. This creates a complete end-to-end field service automation solution that optimizes inventory processes, tracks service stock accurately at mobile and fixed locations, provides more accurate warehouse levels, as well as automates invoicing.

“Our clients are pushing harder than ever to improve efficiency and productivity, optimize resources, and enhance their customer experiences with Dynamics 365. However, field service projects can be very complex and require deep integration with billing and inventory systems to provide the most value. Because mapping field service processes and financial system data points can be a daunting task for field service companies, we leveraged our expertise and did it for them. With Advanced Connect for Field Service they get an extremely robust integration without worrying about the time, expense, and risk of developing and managing one from scratch,” said Martin Boggess, Vice President, Manufacturing and Field Service at Hitachi Solutions America.

Uniquely, everything is included in the solution – product, implementation, upgrades, and maintenance – all at one fixed subscription price point. And, Advanced Connect for Field Service is fully managed by Hitachi Solutions America, so clients can be “hands-off” and free to remain focused on running a successful business.

Aligning the back-office and field service processes with Advanced Connect for Field Service provides greater consistency and reliability, faster response times, and an enhanced customer experience. It also:

• Reduces IT and consultant time, resources, costs, and risks
• Accelerates time to value
• Removes data silos and data integrity issues
• Reduces time to invoice and improves cash flow
• Improves operational efficiencies and lowers costs

The integration is powered by Scribe, an agile, reliable, and future-proof integration platform that is easy to learn and use and mitigates deployment fears and risks.