The environmental services department underpins the quality of a patient’s overall experience, according to an article on the Health Facilities Management website.
The HCAHPS survey questions applicable to environmental services include:
• During this hospital stay, how often were your room and bathroom kept clean?
• During this hospital stay, how often was the area around your room quiet at night?
To make a difference in scores, facility professionals should review relevant feedback to see where improvement is needed.