« Environmental Services
  

Hospitable service can improve HCAHPS scores

Environmental services can play a supportive role in the patient experience


The environmental services department underpins the quality of a patient’s overall experience, according to an article on the Health Facilities Management website.

The HCAHPS survey questions applicable to environmental services include:

• During this hospital stay, how often were your room and bathroom kept clean?

• During this hospital stay, how often was the area around your room quiet at night?

To make a difference in scores, facility professionals should review relevant feedback to see where improvement is needed.

Read the article.

 

 



June 27, 2016


Topic Area: Environmental Services

Recent Posts

Regulations Take the Lead in Healthcare Restroom Design

Infection-control guidance and water management standards drive earlier planning, smarter fixtures and more resilient restroom environments.

AHN Allegheny Valley Hospital Opens Expanded Inpatient Rehabilitation Unit

Construction began in July 2025 and included 12 new inpatient rehabilitation beds, bringing the unit’s total to 29.

HSHS and Lifepoint Rehabilitation Partner on New Inpatient Rehab Hospital in Green Bay

The 40-bed hospital will be named the Hospital Sisters Health System | Rehabilitation Hospital.

Turning Facility Data Into ROI: Where Healthcare Leaders Should Start

Better data, smarter tools and small facility upgrades can drive measurable returns, guide ambulatory strategy and improve patient experience.

Sutter Health Breaks Ground on Advanced Cancer Center and Care Complex

The new center, located on Sutter’s Memorial Medical Center campus, will feature four stories and 165,000 square feet of modernized, patient-centered space.

 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.