The environmental services department underpins the quality of a patient’s overall experience, according to an article on the Health Facilities Management website.
The HCAHPS survey questions applicable to environmental services include:
• During this hospital stay, how often were your room and bathroom kept clean?
• During this hospital stay, how often was the area around your room quiet at night?
To make a difference in scores, facility professionals should review relevant feedback to see where improvement is needed.
Hand, Foot and Mouth Disease on the Rise
Preparing for the Hazards of Winter Weather
BayCare Reveals Pagidipati Children's Hospital at St. Joseph's
Why Identity Governance Is Becoming a Facilities Management Issue
Habitat Health Opens South Los Angeles PACE Center