The environmental services department underpins the quality of a patient’s overall experience, according to an article on the Health Facilities Management website.
The HCAHPS survey questions applicable to environmental services include:
• During this hospital stay, how often were your room and bathroom kept clean?
• During this hospital stay, how often was the area around your room quiet at night?
To make a difference in scores, facility professionals should review relevant feedback to see where improvement is needed.
Laser Scanning: Reducing Risk in Construction Projects
MOBs Get Smarter and More Complex as Space Pressures Mount
Ascension Saint Thomas Sets Date for Groundbreaking on New Hospital and Health Campus
Women in Construction Sees Growth on Florida Jobsite
Managing Soft Surfaces, Clean or Soiled