The Situation

Lifestyle Communities | LC is a niche, residential real estate development and asset management company focused on serving the specific needs of its residents through the thoughtful integration of living, entertainment and socially-focused ventures. With a portfolio of brands to serve the needs of its residents, neighbors, and communities in the Columbus, Ohio, Lexington and Louisville, Kentucky, and Nashville, Tennessee markets, LC is focused on delivering exceptional resident experience by inspiring meaningful connections, and providing smart living experiences. LC has partnered with Brivo Mobile Pass to deliver a mobile-first solution to support residents’ desire for mobile access to its communities.

The Challenge

Prior to installing Brivo OnAir®, LC primarily offered physical access cards to residents with limited abilities to manage, issue and revoke access control as needed. With a growing portfolio of communities across the country, it was imperative for LC to have a secure access control solution to support residents’ desire for mobile access to their communities. Unlike other security providers, Brivo was able to support the residence experience at LC by providing a sought-after mobile application with a cloud-based security platform.

The Solution

As an innovative, resident-focused company, LC sought out a mobile access control solution to meet the growing needs of its resident population. “LC designs and manages its communities with a commitment to deliver a distinctive customer experience. We recognized mobile as a preferred solution for our residents, who increasingly use their smartphones for daily interactions,” said Chad Thompson, Chief Marketing Officer at LC. This recognition of resident preferences informed LC’s decision to offer Brivo Mobile Pass, the new mobile feature of the Brivo OnAir platform which creates a fast and easy way for residents to access community amenities via their smartphones.

The Highlights

• With minimum promotion, LC has seen steady adoption of Brivo Mobile Pass across its resident population since it was launched in early April—after three months nearly 20% of the total residents across all locations use Brivo Mobile Pass on a daily basis.

• All new residents are now issued one physical access card and two mobile credentials per unit.

• LC currently issues mobile credentials to all employees and new residents, and allows existing residents to request Brivo Mobile Pass credentials at its primary leasing office.

• With Brivo Mobile Pass, LC was able to reduce its cost of issuing resident cards by nearly 60%.

• Brivo Mobile Pass is a complementary feature to access control cards for LC’s residents and employees, as it can be used to access secured entry points.

Key Benefits

• Lifestyle Communities pays a nominal fee to distribute mobile credentials to residents, but saves over 60% per year from distributing roughly 2,500 fewer physical access cards.

• Remote monitoring and management of resident access to specific entry points at each location from anywhere with an Internet connection.

• Mobile application has improved resident experience and satisfaction by offering preferred, mobile-first access to LC’s facilities.
  
  
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