MCN Healthcare has announced its new Director of Customer Experience, Jessica Edwards. Coming from a long history of bridging the gap between technology and customer support, Edwards will lead an already successful customer experience team in exceeding customer expectations.

“Having Jessica join the management team will enable us to continue to improve our software, take customer experience to the next level and launch new products,” said Amanda Valeur, President and Founder of MCN Healthcare/MCN Learning.

While working for the US Army as an Information Systems Analyst, Edwards learned early on the importance of serving those that serve others. Venturing into the world of enterprise hospitality, Edwards managed the technical side of multiple hotel properties, as well as implementing technology policies to improve communication with customers. Before joining the team at MCN Healthcare, she returned to her roots, overseeing the technical support teams for EHR software companies and providing solutions to health and safety providers.

Edwards has gained over a decade of technical customer support experience, concentrating on both internal and external customer satisfaction to create a wholistic experience.