MCN Healthcare Names Director of Customer Experience


MCN Healthcare has announced its new Director of Customer Experience, Jessica Edwards. Coming from a long history of bridging the gap between technology and customer support, Edwards will lead an already successful customer experience team in exceeding customer expectations.

“Having Jessica join the management team will enable us to continue to improve our software, take customer experience to the next level and launch new products,” said Amanda Valeur, President and Founder of MCN Healthcare/MCN Learning.

While working for the US Army as an Information Systems Analyst, Edwards learned early on the importance of serving those that serve others. Venturing into the world of enterprise hospitality, Edwards managed the technical side of multiple hotel properties, as well as implementing technology policies to improve communication with customers. Before joining the team at MCN Healthcare, she returned to her roots, overseeing the technical support teams for EHR software companies and providing solutions to health and safety providers.

Edwards has gained over a decade of technical customer support experience, concentrating on both internal and external customer satisfaction to create a wholistic experience. 

 



August 15, 2019


Topic Area: Press Release


Recent Posts

Wesley Rehabilitation Center Specializes in Patients from Design to Care

Barge knew that patients were at the core of the design process.


Casa Colina Center for Disorders of Consciousness Officially Opens

New program addresses critical need for patients with severe brain injuries.


Legionella Detected at Michigan Health Facility

Case follows a similar finding of Legionnaires’ disease in a former patient.


Crystal Spring Tower Opens at Carilion Roanoke Memorial Hospital

The new cardiovascular institute improves access and care across the region.


Hospital Evacuation Highlights Importance of Emergency Preparedness

Berger Hospital was evacuated after smoke was discovered in the basement.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 
 
 
 

Healthcare Facilities Today membership includes free email newsletters from our facility-industry brands.

Facebook   Twitter   LinkedIn   Posts

Copyright © 2023 TradePress. All rights reserved.