New Poll Finds 79% of Americans Say a Foul Odor at a Restaurant Would Negatively Impact their Perception of the Business

February 6, 2020

 New research from Oxy-Gen Powered, a leader in innovative odor eliminating solutions, demonstrates that lapses in odor control can be a detriment to an organization. According to their survey, conducted online by The Harris Poll from January 9-13, 2020 among 2,013 U.S. adults ages 18 and older, a majority of Americans (93%) say a foul odor would negatively impact their perception of an organization. The poll also offers a closer look at the types of businesses most affected by unpleasant smells. 

The Harris Poll found that 79% of Americans say a foul odor at a restaurant would negatively impact their perception of that business. Foul odors in a hotel would negatively influence three in four Americans’ (75%) opinions of that business and nearly 2 in 3 (64%) would think adversely about a shopping mall or retail store with foul odor issues. Foul odors would also negatively impact more than half of Americans’ perceptions of entertainment venues (63%), office buildings (57%) and gym/fitness centers (56%). 

When people encounter malodors, many change their perceptions of a facility or take steps to avoid it in the future. More than half of Americans say after experiencing a foul odor in an organization’s facility they would assume the facility is not clean (56%) or they would look for an alternative facility (54%). Half (50%) would spend less time in the facility, 46% would tell friends, family or colleagues about the incident and over one in three (34%) would never return to the facility again. 

To maintain customer satisfaction, uphold brand image and support the bottom line, Oxy-Gen Powered offers a range of odor eliminating solutions that eradicate rather than mask odors. These include Oxygen-Pro, a continuous, customizable and sustainable air freshening system that features 100% recyclable, carbon footprint-approved cartridges and audio and visual alerts; Fab 30™, urinal screens that prevent splash back and provide ongoing freshness for 30 days; and TerminOdor™, an air freshening spray that neutralizes air molecules through a proprietary odor eliminator, Neutra-lox. 

For more information about odor eliminating solutions, visit www.oxygenpowered.com.   

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