Sutherland Healthcare Solutions (SHS) has been named to the leaders' quadrant of Everest Group's PEAK Matrix in its Contact Center Outsourcing (CCO) for the Healthcare Industry - Service Provider Landscape with the PEAK Matrix(TM) Assessment 2014 report.

SHS is the healthcare division of Sutherland Global Services, a premier global business process service provider. SHS is a leading provider of analytics-based contact centers, member experience management and business process services and solutions for the entire healthcare industry.

The PEAK (Performance Experience Ability Knowledge) Matrix is a proprietary research tool developed by Everest Group to assess the relative market success and overall capabilities of service providers. The 2014 PEAK Matrix for Healthcare CCO is based on 1,000+ CCO contracts signed by 20+ service providers.

"The complete healthcare eco-system is undergoing a massive consumerism shift where the ability to create a direct, positive, and lasting experience for patients and members is crucial," said Thomas Laur, Global Chief Executive, Sutherland Healthcare Solutions. "We are very proud of being named a leader in Everest Group's PEAK Matrix. This is a confirmation that Sutherland is setting new industry standards in the contact center space through innovation, consumerism and analytics-based solutions."