A well-planned community engagement process during facility development offers opportunities to align investments with community expectations and rethink processes, according to an article in the Healthcare Facilities Symposium and Expo newsletter.
Clearly defining the intent, parameters and timeframe of the engagement initiative can set the foundation for all future activities.
Other important steps include establishing a process to identify participants and determining the level of participation desired.
The article includes case studies that demonstrate how two healthcare organizations achieved measurable benefits by engaging the community and patients in facility planning.
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