Lessons from the Ebola crisis

Healthcare professionals have learned a great deal about creating effective care environments that allow for the safe treatment of patients with EVD and other infectious diseases.

Sign up and start learning today

Nonclinical staff has role in patient satisfaction

March 1, 2017

There are a number of ways nonclinical staff can help to improve patient outcomes and satisfaction, according to an article on the Health Facilities Management website.

In Health Facilities Management's 2015 Salary Survey, 55 percent of respondents said their incentive compensation was tied to outcomes. Of that 55 percent, 81 percent said patient satisfactionscores/HCAHPS was the No. 1 metric used. 

The goal to increase patient satisfaction can play out in many ways, the article said.

Environmental services professionals, for instance,  are also becoming acutely aware of the role they play in patient satisfaction. 

Read article.



See the latest posts on our homepage


Topic Area: Environmental Services

Recent Posts
Recent Posts

Dogs stop Boko Haram attack on hospital

Two suicide bombers tried to detonate bombs at the Moloi General Hospital in Maiduguri, Nigeria


Hospital room of the future includes IoT

IoT can create drastic improvement in hospital care


U.S. News releases 2017-18 Best Hospital rankings

Mayo Clinic earns the top spot for the second year in a row


Focus: Energy Efficiency

Boosting energy efficiency with building envelope retrofit

Other benefits include improved appearance and uninterrupted workflow


Millennials and the ACA are changing healthcare real estate

Despite a robust supply of new healthcare commercial office space, national vacancy rates are hitting all time lows


Post Comment


• News and Updates
• Webcast Alerts
• Building Technologies

All fields are required.