Maintenance and Operations - March 2019

Customer service strategies can still translate to FM success

Here's what facility managers need to know to stay current


N.C. residents oppose construction of ‘essential’ hospital water system

Hospital wants station to ensure it can provide water during future disasters


Hospital flooring options for 2019

Flooring is a crucial part of creating a quality care setting


Kaiser Permanente expands contract landscaping service

The company announced that it will eliminate approximately 60 full-time gardening jobs at several facilities across Northern California


Understanding new leak-detection technology options

Facility managers should also be familiar with the benefits of deploying water-leak detection technology


Patient climbs into Ohio hospital ceiling and becomes trapped in wall

Man eventually kicked a hole in the drywall


A cluttered environment can affect patient experience

Cluttered equipment gives the impression of chaos, confusion and lack of cleanliness


LEED design should be followed by LEED operation

A building is only as sustainable as its day-to-day operation


Boston hospital expansion to include disaster, flood protection

The design will consider every worst-case scenario


Billings Clinic emergency department improvises to deal with unusually high patient numbers

Patient beds have been set up in a conference room and in hallways in the emergency department to handle the overflow


Records show Texas hospital elevators plagued with issues

A review of records found that people had been trapped in one elevator at least 13 times between March 2018 and January 2019


Deciding whether to repair or replace grounds equipment

Repair history and mowing need should be considered



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