Customer service strategies can still translate to FM success

Here's what facility managers need to know to stay current


There are numerous reasons why the value of customer service is up for debate among Facilities managers, according to an article from Building Operating Management on the FacilitiesNet website. 

It used to be that when customers reported to C-suite executives that facility management provided superior customer service, the facility management organization was certain to achieve high marks in the eyes of senior executives. 

Changes in corporate demographics have skewed the traditional customer service orientation and have a big impact on whether or not customer service makes any difference to employees. 

Today’s customers live in a world where they have become accustomed to using services and products that are convenient, so they value convenience over traditional customer service. 

Both convenience and experience are relevant to facility management. Studies indicate that when facility management organizations develop strategies for making their services more convenient for customers and find ways to make customer interaction a positive experience, customers are loyal to the facility management organization, supportive, and more apt to tolerate process and procedural changes to service delivery. 

Read the article.



March 29, 2019


Topic Area: Maintenance and Operations


Recent Posts

Furniture Selection Can Help Create Community in Senior Care Facilities

While predicting future resident needs is impossible, prioritizing choices is possible.


Texas HHSC Breaks Ground on New Panhandle State Hospital in Amarillo

The 164,475-square-foot, 75-bed hospital is expected to be completed in 2027.


Weingart Towers in LA Sets Standard for Behavioral Health Projects

Strategic project management in the creation of behavioral health facilities can help transform well-meaning plans into tangible, lasting change.


Roper St. Francis Breaks Ground on New Hospital Campus

The project remains on track for a 2029 completion.


Griffin Health Improves Patient Safety and Prevents HAIs with Electronic Hand Hygiene System

Case study: The system is used in all patient units, including the emergency department and ambulatory services.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 
 
 
 

Healthcare Facilities Today membership includes free email newsletters from our facility-industry brands.

Facebook   Twitter   LinkedIn   Posts

Copyright © 2023 TradePress. All rights reserved.