Are healthcare facilities focusing too much on survey scores?
Hospital Consumer Assessment of Health Plans Survey (HCAHPS) scores have caused healthcare providers to focus more of their efforts on what is being measured in the survey in an attempt to improve outcomes and maximize their reimbursements, according to an article on the Healthcare Design website
Hospital Consumer Assessment of Health Plans Survey (HCAHPS) scores have caused healthcare providers to focus more of their efforts on what is being measured in the survey in an attempt to improve outcomes and maximize their reimbursements, according to an article on the Healthcare Design website. How can we avoid designing spaces that are designed solely to improve survey scores? asked Debra Levin in her blog.
Read the article.
February 23, 2016
Topic Area:
Industry News
Recent Posts
Most environmental services workers still clean as if they are wiping dust off a countertop, not disrupting a living, structured community.
Case study: LED upgrade and advanced controls across Bryan Health campuses cut lighting energy use by 57 percent while enhancing patient care and staff productivity.
The approximately 13,700-square-foot emergency room features 12 patient rooms, respiratory therapy services, diagnostic imaging including CT scans, X-ray and ultrasound.
Studies show that healthcare floors are covered in bacteria and can quickly spread throughout patient rooms.
This marks the opening of its 10th hospital in the region spanning Central Pennsylvania and Northern Maryland.