The growing impact of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is prompting healthcare facilities to look for ways to improve their ratings, according to a blog on the Becker's Hospital Review website.
Author Andrew A. Brooks, MD, offers five strategies hospitals can use to boost their scores:
• Make improving the patient experience a priority
• Reduce unnecessary ambient noise
• Streamline staff communication
• Understand patients’ time sensitivity
• Keep patients informed
"The cores of each of these five tips are all related to improving communication in our healthcare environment. Improved communication increases efficiency, which translates to better service," Brooks wrote.
Read the article.
Cleanliness in Hospitals: Clinical Priority and Community Perception
Dana-Farber Receives $50M Gift for Planned Cancer Hospital
Clarinda Regional Health Center Reports Data Security Incident
Gaps in Nurses' Environmental Cleaning Knowledge Grow Amid Rising EVS Pressures
Ground Broken on the Southern Nevada Forensic Facility