Blog

Five ways to boost HCAHPS scores

The growing impact of the Hospital Consumer Assessment of Healthcare Providers and Systems survey is prompting healthcare facilities to look for ways to improve their scores


The growing impact of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is prompting healthcare facilities to look for ways to improve their ratings, according to a blog on the Becker's Hospital Review website.

Author Andrew A. Brooks, MD, offers five strategies hospitals can use to boost their scores:

• Make improving the patient experience a priority

 Reduce unnecessary ambient noise 

 Streamline staff communication 

 Understand patients’ time sensitivity 

 Keep patients informed 

"The cores of each of these five tips are all related to improving communication in our healthcare environment. Improved communication increases efficiency, which translates to better service," Brooks wrote.

Read the article.

 

 



April 14, 2014


Topic Area: Blogs


Recent Posts

ISSA Introduces Healthcare Platform to Advance Safer, Cleaner Patient Environments

This new resource integrates training, research and cross-sector collaboration to raise care standards and improve patient outcomes.


Third-Party Tracking Settlement is a Compliance Wake-Up Call for Healthcare Facilities Managers

Mount Sinai Health System agrees to a $5.3 million settlement to resolve claims it improperly shared patient data with Facebook through tracking tools.


ECU Health Behavioral Health Hospital Hosts Ribbon-Cutting Ceremony for New Facility

The new facility features 144 beds and a healing environment for behavioral health patients.


Aspire Rural Health System Reports Data Security Incident

Upon detecting the unauthorized activity, Aspire immediately worked to contain the incident and launched a thorough investigation.


Fatal Flaws: Strategies for Active Attackers

Anything that goes wrong with the response is the liability exposure of the organization — not the employee and not the police.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 
 
 
 

Healthcare Facilities Today membership includes free email newsletters from our facility-industry brands.

Facebook   Twitter   LinkedIn   Posts

Copyright © 2023 TradePress. All rights reserved.