Focus: Patient Satisfaction/Experience

High-performance floor covering can boost patient satisfaction

December 18, 2018

Understanding four key physical or emotional elements that affect patient satisfaction can guide design teams in selecting high-performance floor covering, according to an article from Building Operating Management from on the FacilitiesNet website.

The elements are comfort and function, infection control, maintenance, and sustainability.

Design elements that address both comfort and function are particularly powerful in achieving positive emotional impact for patients. 

When any user — patient or staff — walks into a hospital for the first time, the emotional impact of the design should be reassuring and signal outstanding competence and care. And the design should continue to elicit positive emotions throughout the users’ experience of the facility. 

Read the article.


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