Field Service USA is the premier event for field service professionals to learn about exciting innovations, network with peers and interact with field industry thought leaders. Hitachi Solutions America will feature its latest field service products at the event.

“Hitachi Solutions America has been delivering enterprise field service solutions on the Microsoft platform for more than 14 years,” said Michael Strand, Senior Vice President, Global Sales and Marketing at Hitachi Solutions America. “We are excited to be applying that unmatched field services experience on Microsoft’s Dynamics 365 Field Services and Azure Cloud. We look forward to showcasing our newest Hitachi Solutions innovations that are helping our customers solve business challenges through augmented reality, our unique ‘extended’ field service solution, and IoT-everywhere field service.”

As an industry leader, Hitachi Solutions America develops field service solutions designed to help organizations realize their digital transformation journey, enabling them to move from a cost center to a profit center and from a preventative maintenance model to a predictive maintenance model.

The following solutions are built on Microsoft Dynamics 365 and utilize groundbreaking technology:

• Hitachi Solutions Extended Field Service: This solution helps field service organizations increase customer satisfaction by moving from a costly break and fix model to a more efficient predict and prevent model, increasing first time fix rates. With Hitachi Solutions Extended Field Service, field service organizations receive full warranty management and remote asset monitoring capabilities, as well as the ability to streamline processes with enhanced mobile timesheets.

• Hitachi Solutions IoT Service Hub: The IoT Service Hub enables organizations to connect and monitor devices and analyze the data in real time to create new predictive maintenance capabilities. Organizations can use these capabilities to dramatically improve operational efficiencies, which enables them to transform into data-driven services businesses.

• Hitachi Solutions ARRA for Field Service: Hitachi Solutions Augmented Reality Remote Assistance enables technicians to use augmented reality and live video to interact with in-office experts via smart glasses, smart phone or tablet.

Hitachi Solutions America is also committed to publishing thought-leadership pieces in the Field Service space. Most recently, Hitachi Solutions America published an e-book for field service organizations looking to increase efficiencies, profits, and customer satisfaction with groundbreaking technology.