New Texas hospital focusing on patient experience

August 5, 2014
Healthcare Finance News

Walnut Hill, a recently opened Dallas hospital, is focusing on the patient experience to give it an edge in a highly competitive market, according to an article on the Healthcare Finance News website.

Walnut Hill is hoping that ideas borrowed from Ritz Carlton and a warm, natural light-filled building design will attract patients.

“We are completely banking on the patient experience and exceptional quality, and as long as we do everything right for the patients, the finances will fall into place,” said Cory Countryman, Walnut Hill CEO, said in the article.

Patients will have private rooms with 42-inch plasma screen televisions, complimentary valet parking, iPads and free Wi-Fi, a bistro where clinicians are encouraged to dine with patients and families, a Starbucks, a movie theatre and 100 pieces of original artwork commissioned by the hospital.

The hospital has borrowed from customer-focused industries, the article said. For instance, the Ritz Carlton’s “15-5” rule has been adopted at Walnut Hill. Hospital staff will smile at patients from 15 feet away and greet them at five feet.

One design theme the hospital used is natural light — something that’s gaining traction in buildings, like hospitals, that are meant to be places for healing. 

Read the article.


See the latest posts on our homepage


Topic Area: Interior Design

Recent Posts
Recent Posts

White substance sparks hazmat incident at Idaho hospital

A patient entered Eastern Idaho Regional Medical Center ER carrying a container of an unknown white substance


Minnesota law to allow surveillance cameras in senior homes

Nursing homes and assisted-living facilities across the state are required to inform residents of their right to use the cameras


Reduced capacity at Atlanta hospital affects region

For more than a month, Grady Memorial Hospital emergency rooms has been operating at a reduced capacity



Preventative lease portfolio audits are worth a pound of cure

The potential for fines for non-compliant use of space arrangements, can range in the millions and warrants a critical review of real estate portfolios


Cleveland Clinic manages its medical waste with color coding

Cleveland Clinic’s Office for a Healthy Environment focuses on sustainability across the organization, including the responsible management of medical waste


Post Comment


News & Updates • Webcast Alerts • Building Technologies

All fields are required.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.