Healthcare Finance News

New Texas hospital focusing on patient experience

Walnut Hill is hoping that ideas borrowed from Ritz Carlton and a warm, natural light-filled building design will draw in patients


Walnut Hill, a recently opened Dallas hospital, is focusing on the patient experience to give it an edge in a highly competitive market, according to an article on the Healthcare Finance News website.

Walnut Hill is hoping that ideas borrowed from Ritz Carlton and a warm, natural light-filled building design will attract patients.

“We are completely banking on the patient experience and exceptional quality, and as long as we do everything right for the patients, the finances will fall into place,” said Cory Countryman, Walnut Hill CEO, said in the article.

Patients will have private rooms with 42-inch plasma screen televisions, complimentary valet parking, iPads and free Wi-Fi, a bistro where clinicians are encouraged to dine with patients and families, a Starbucks, a movie theatre and 100 pieces of original artwork commissioned by the hospital.

The hospital has borrowed from customer-focused industries, the article said. For instance, the Ritz Carlton’s “15-5” rule has been adopted at Walnut Hill. Hospital staff will smile at patients from 15 feet away and greet them at five feet.

One design theme the hospital used is natural light — something that’s gaining traction in buildings, like hospitals, that are meant to be places for healing. 

Read the article.

 



August 5, 2014


Topic Area: Interior Design


Recent Posts

On the Lookout: The Software Supply Chain as a Healthcare Cyberattack Vector

Staying watchful of third-party software vendors and their activities is critical for healthcare cybersecurity.


Hackensack Meridian Health & Wellness Center at Clifton Opens

The Clifton center expands health care access in Passaic County by reducing barriers such as travel and wait times.


Suffolk Breaks Ground on Expansion of White Plains Hospital

The 10-story, approximately 500,000-square-foot expansion is slated to open in 2028.


EVS Leadership Culture Critical in Preventing Hospital-Acquired Sepsis

Cleaning is an essential yet complex component for the prevention of HAI-induced sepsis.


Man Dies by Suicide in Emergency Department Waiting Room at Kansas Hospital

No staff or patients were harmed, and the man was alone in the waiting area when he shot himself.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.