Before HDR architects recently began to design a new behavioral health clinic for a children’s hospital, the team got to know five "patients," according to an article on the Medical Construction & Design website.
The architects collected and analyzed demographic data, researched medical symptoms and identified personal preferences associated with different mental and behavioral health conditions.
The research was used to create five patient personas. Once the personas were created, scenarios were developed that told the story of each persona’s visit to the new clinic.
Each story included the following elements:
• Privacy and dignity
• Communication
• Navigation and flow
• Remote check-in
• Waiting vs. sub-waiting
• Amenities and resources
• Optimize check-out process
• Extending care beyond the clinic
Griffin Health Improves Patient Safety and Prevents HAIs with Electronic Hand Hygiene System
Virginia Hospital Goes into Lockdown Following Admission of Shooting Victim
Ground Broken on Adena Fayette Medical Center
University of Mississippi Medical Center Acquires Merit Health Madison
Preventing Slips and Falls in Hospitals