Before HDR architects recently began to design a new behavioral health clinic for a children’s hospital, the team got to know five "patients," according to an article on the Medical Construction & Design website.
The architects collected and analyzed demographic data, researched medical symptoms and identified personal preferences associated with different mental and behavioral health conditions.
The research was used to create five patient personas. Once the personas were created, scenarios were developed that told the story of each persona’s visit to the new clinic.
Each story included the following elements:
• Privacy and dignity
• Communication
• Navigation and flow
• Remote check-in
• Waiting vs. sub-waiting
• Amenities and resources
• Optimize check-out process
• Extending care beyond the clinic
Probiotic Cleaning: A Complementary Strategy for Safer Hospital Floors
VITAS Healthcare Breaks Ground on New Inpatient Hospice Center in Florida
Mile Bluff Medical Center Disrupted by Data Security Event
The Proper Way to Use Cleaning Carts
JPS Health Network Breaks Ground on New Hospital