On March 6, 2023, St. Luke’s Health System discovered a technical error that resulted in certain letters mailed on Feb. 17 and Feb. 24 to be inadvertently sent to the incorrect mailing address. St. Luke’s immediately began investigating the cause of this error and implementing safeguards to prevent future occurrences. This error has been corrected, and there is no indication at this time to suggest that there has been any attempt to misuse patient information. Individuals who received another individual’s letter because of this error are asked to please destroy the letter.
These letters included the guarantor’s name, guarantor number, patient’s name, date of service, encounter-specific account number, outstanding balance and balance status.
Upon learning of this issue, St. Luke’s immediately began investigating the cause of this error. They have addressed the cause of this error and have implemented additional safeguards to prevent this error from happening in the future. In addition, impacted individuals’ accounts have been reset to provide additional time to resolve their balances. Their accounts are not in collections, and they are not accountable for the balances in the incorrect letter.
In addition, St. Luke’s is offering identity theft protection services through IDX, the data breach and recovery services expert. IDX identity protection services include: 12 months of credit and CyberScan monitoring, a $1 million insurance reimbursement policy, and fully managed identity theft recovery services. With this protection, IDX will help resolve issues if an identity is compromised.