Statistics from the American Hospital Association (AHA) show that 80 percent of patients are not given adequate information before they get to a healthcare facility, according to an article on the FacilityCare website.
An effective healthcare wayfinding solution includes:
• Analyzing the problems
• Incorporating information gathered from stakeholders
• Developing a typical representative of your target audience
• Determining the information/messages that you need to convey at each decision point along the pathway
• Developing a comprehensive plan that addresses terminology and both built and natural spaces
• Predetermining preferred major pathways so that staff, signs and other tools will consistently direct the public
• Implementing a wide spectrum of tools, including — but not limited to — technology
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