DocASAP, the most advanced patient access and engagement platform for health systems, health plans and physician groups, today announced new capabilities to its existing platform that encourage patients and health plan members to play a more active role in their health and streamline access to care. Powered by DocASAP’s patient outreach framework, healthcare organizations will save time and resources conducting outreach, deliver better health outcomes and reduce costs.

A recent healthcare consumer survey found that 53% of Americans had missed a healthcare provider or hospital appointment within the last year. With the rise in healthcare consumerism, patients expect a convenient, on-demand, end-to-end, seamless experience on their terms. When asked their preferred method for receiving an appointment reminder, 52% selected digital methods (i.e. email or text message) versus 33% who selected the traditional method (i.e. phone call). As for post-appointment communication preferences, 58% of Americans selected digital methods (i.e. email, text message, online portal or mobile app) versus 31% of Americans who selected the traditional method (i.e. phone call). As digital communications become the new norm for patient engagement, DocASAP has expanded its outreach capabilities to meet the needs of consumers and help healthcare organizations reach them at important points in their healthcare journey. 

“At ColumbiaDoctors, we are known for delivering world-class specialty patient care,” said Roe Long, Chief Operating Officer of ColumbiaDoctors. “DocASAP’s patient engagement capabilities allow us to open doors to patients, giving them more control over their care, and allowing them to manage their appointments. Through DocASAP, we're able to ensure that our patients are able to find the right specialist for their needs.”

Key platform features include:

• Actionable Outreach: healthcare systems and health plans can engage patients and health plan members through timely notifications that enable them to conveniently schedule an appointment. This outreach helps address missed milestones and support prevention and wellness initiatives based on patients’ individual care plans and communication preferences. 
• Instant Prescription Notifications: patients can now receive actionable, customized notifications regarding their prescriptions to ensure they never miss a pickup or refill.
• Reschedule No-shows: patients can be alerted to reschedule an appointment they missed. This complements existing appointment reminders that enable patients to reschedule or cancel an appointment as well as access information they need to better prepare for their visit.
• Private Labeled: healthcare organizations can implement their brand identity across the consumer’s digital experience.

“Health systems and health plans are increasingly looking for innovative ways to improve patient and member engagement and streamline access to care,” said Puneet Maheshwari, co-founder and CEO of DocASAP. “These new capabilities reflect our ongoing commitment to helping them achieve these strategic objectives, while reaffirming DocASAP’s position as the leading patient access and engagement platform in the market.”  

These enhancements to DocASAP’s patient access and engagement platform complement its award-winning online scheduling solution, provider search and navigation, access center and point-of-care scheduling, care-driven reminders and provider data management solutions. Today, DocASAP’s patient access and engagement platform serves some of the largest health systems and health plans, thousands of providers and millions of patients nationwide.

For more information on DocASAP’s newest engagement capabilities, visit https://docasap.com/platform/care-driven-patient-engagement-and-reminders/