Changing the patient experience into a customer experience creates a shift that introduces new variables for a healthcare facility, according to an article on the Medical Construction & Design website.
The transformational customer experience has long been the recipe for success for most other industries. When a healthcare organization focuses on those goals it is a win-win strategy.
A customer-centric approach to care is also incentivized today's speed of communication, which enable consumer comparisons.
To achieve the transformational customer experience, healthcare organizations need to consider access, quality and safety and the patient's care experience.
Contaminants Under Foot: A Closer Look at Patient Room Floors
Power Outages Largely Driven by Extreme Weather Events
Nemours Children's Health Opens New Moseley Foundation Institute Hospital
Code Compliance Isn't Enough for Healthcare Resilience
Ribbon Cutting Marks First Phase Completion for New Montefiore Einstein Facility