Creating better ES customer interactions

Environmental services professionals should be aware of their affects to ensure that they make positive impressions


Environmental services (ES) departments can get caught up in their daily tasks and forget about the importance of interacting with patients, visitors and staff, according to an article on the Health Facilities Management website.

ES professionals should be aware of their affect to ensure that they make positive impressions.

Body language and facial expressions can create positive or negative impressions. 

Tone of voice is also key to keeping conversations positive and welcoming.

Read the article.

 

 



January 6, 2016


Topic Area: Environmental Services


Recent Posts

The HVAC Dilemma: To Repair or Replace?

Healthcare facilities that keep repairing and optimizing aging systems past their useful life spend money on a problem they cannot solve without capital investment.


Department of Veterans Affairs Signs Lease for Community-Based Outpatient Clinic in Kentucky

Construction and facility preparation are expected to be completed by the winter of 2027, and the first patient should be seen by spring 2028.


Cameron Regional Medical Center Falls Victim to Ransomware Attack

CRMC is not currently aware of any evidence to suggest that any information has been fraudulently misused.


3 Pillars of Stronger Cybersecurity in Healthcare

These strategies can help healthcare facilities stay ahead of evolving cyber threats.


Meridian Acquires Medical Office Building in Pasadena, CA

The property was acquired for approximately $13.35 million.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.