Environmental services professionals should be aware of their affects to ensure that they make positive impressions
Environmental services (ES) departments can get caught up in their daily tasks and forget about the importance of interacting with patients, visitors and staff, according to an article on the Health Facilities Management website.
ES professionals should be aware of their affect to ensure that they make positive impressions.
Body language and facial expressions can create positive or negative impressions.
Tone of voice is also key to keeping conversations positive and welcoming.
January 6, 2016
Topic Area: Environmental Services
How Retail Design Can Improve the Healthcare Patient ExperienceHealthcare facilities can adapt retail design principles to improve patient comfort, streamline check-in and reuse existing spaces.
Jefferson Health Breaks Ground on Lehigh Valley Hospital—CoopersburgIt is expected to open in late 2027.
Encompass Health Plans Second Small-Format Rehabilitation HospitalThe hospital is expected to open in 2028.
Rethinking How Healthcare Facilities Fund Construction ProjectsRising costs and competing priorities are driving healthcare organizations to explore new financing arrangements and construction strategies.
Winners Named for the 15th Annual Healthcare Design AwardsAll winners will be honored and the Best of Competition and Transformation and Innovation Award recipients will be announced during a celebration on November 12.