Creating better ES customer interactions

Environmental services professionals should be aware of their affects to ensure that they make positive impressions


Environmental services (ES) departments can get caught up in their daily tasks and forget about the importance of interacting with patients, visitors and staff, according to an article on the Health Facilities Management website.

ES professionals should be aware of their affect to ensure that they make positive impressions.

Body language and facial expressions can create positive or negative impressions. 

Tone of voice is also key to keeping conversations positive and welcoming.

Read the article.

 

 



January 6, 2016


Topic Area: Environmental Services


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