Fifty-five percent of respondents — including environmental services managers — said their incentive compensations were tied to performance improvement metrics, such as patient satisfaction and quality of care, according to the Health Facilities Management 2015 Salary Survey.
Today, patient satisfaction is becoming a goal for every department.
Northside Hospital–Atlanta, one of Health Facilities Management's 2015 Environmental Services Department of the Year winners, says it began a process four years ago that leverages data and builds partnerships to help improve patient satisfaction.
Kent Miller, MHA, CHESP, director of environmental services and sustainability at Mercy Health St. Mary's, in Grand Rapids, Mich., said anyone who steps into a healthcare facility should be thought of as a customer.
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