Generac Power Systems, a leading designer and manufacturer of backup power generators, has tapped into its 50-year history of backup power solutions by expanding its already-extensive list of design tools and resources with the launch of Generac City, an online portal allowing visitors on-demand access to a variety of vertical-specific case studies.
Geared to meet the needs of engineering and electrical contractor customers, Generac City offers an engaging interactive experience that showcases case studies for specifiers researching power generation options. Case studies are included for a variety of applications, including: municipal, hotel and lodging, water/wastewater, data centers, general commercial, healthcare, telecommunications and office space.
Users can click on multiple applications for descriptions of unique challenges and solutions provided, details of the power generation solution including the model and size, installation photos and related videos, as well as the distributor that supplied backup power products.
With access to real-life case studies from around the country, specifying engineers who are looking for reassurance when planning and designing new projects can feel comfortable knowing the steps they’re taking will offer an effective solution. It also increases the efficiency of the specification process by placing various applicable case studies in one easy-to-use tool that reduces time spent researching solutions.
“Generac prides itself on listening to customers and providing specifically tailored solutions related to their needs,” says Russ Minick, executive vice president of NAM sales for Generac Power Systems. “An offering like Generac City provides an easy and expansive online system for direct comparisons, which supports specifying and strengthens customer confidence when working with an industry partner.”
Additional customer experience improvements:
Recent updates have been made to Power Design Pro™, the most powerful electrical and mechanical design and sizing tool on the market. With the latest advancements, engineers and contractors can quickly and accurately determine the most appropriate generator size for any job.
Members of a newly created team of Power Solutions Managers have been strategically placed in cities throughout the United States. These experts offer objective insights to customers searching for the best power solution options available.
A new toll-free line, 1-844-ASK-GNRC, (1-844-275-4672), has been created to provide technical support on a variety of topics, including codes and standards, design challenges, sizing and more. Technical support is also available through a dedicated email address, AskGNRC@generac.com.
An agreement with the American Institute of Architects (AIA) provides engineers access to Generac's SpecExpert by MasterSpec, an online tool licensed by the AIA that allows engineers to easily and accurately define the performance characteristics and compliance codes of their next backup power system solution.
Generac Power Systems is dedicated to offering the best customer support. It will continue to add tools and applications and provide updates to existing offerings to provide the most robust selection of resources possible. Visit Generac.com/INDUSTRIAL to help expand your engineering knowledge base.See the latest posts on our homepage