In residential living, assisted living, memory support and skilled nursing, the little things are making the difference in terms of offering true hospitality to residents, according to an article on the McKnight's Senior Living website.
In dining rooms, team members are trained to pick up on fine-dining essentials, such as making sure the protein is placed at “six o'clock” on plates when served.
Meeting rooms have linens on the tables when gatherings take place, and real glass and silverware for events.
One of the reasons for the shift toward hotel-style hospitality in senior living has to do with the baby boomers, who bring different expectations to the table when it comes to what they look for in a facility.
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