A successful floor-care training program is not set in stone. Distributors need to respond to facilities’ changing needs, according to an article on the CleanLink website.
“When it come to training programs we need to collect as much information as we can so we don’t go in with our agendas or what we think has worked everywhere else,” said Bill Allen, territory manager for Fagan Sanitary Supply, West Elizabeth, Pa.
“A lot of healthcare facilities today are installing luxury vinyl tile, and people coming to class want to know how to take care of it,” David Thompson, director of education for Gem Supply Co., Orlando, Fla., said. “So I need to look at what type of clients I have and what they’re dealing with, and I need to change my programs as their needs change.”
“Distributors need to listen to their clients and pay attention to the feedback they’re receiving,” said Krysten Jefferson, business development manager, Hercules & Hercules, Detroit. “You need to follow up with them after training, and let them know that you’re with them from the beginning to the end.”
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