Kaiser Permanente prepares for disasters based on experience

Emergencies have helped Kaiser Permanente build and prepare a resilient emergency response operation, according to an article on the Harvard Business Review.

This year’s evacuation during a wildfire demonstrated significant improvements over previous efforts. 

For instance, Kaiser Permanente had previously created regional ad-hoc command centers to respond to specific incidents, but learned that critical time can be lost during an emergency when summoning personnel to a new location.

In 2018 it opened a command center at its regional headquarters in Oakland outfitted with the appropriate telecommunications and IT equipment needed to coordinate emergency response across multiple sites and disaster scenarios.

Read the article.