Nonclinical staff have role in patient satisfaction

Nonclinical staff should consider the myriad ways they can help to improve patient outcomes


Those who manage and care for a health facility's physical environment should consider the myriad ways they can help to improve patient outcomes, according to an article on the Health Facilities Management website.

Non-clinical roles have changed with new regulations and a shifting focus that views patients as consumers.

In the Health facilities Management 2015 Salary Survey, 55 percent of respondents said their incentive compensation was tied to performance initiatives and outcomes.

"Outcomes, whether clinical quality or satisfaction, need to be ingrained into the culture of the entire environmental services department to draw the incentive compensation," Patti Costello, executive director of the Association for the Healthcare Environment, said in the article.

Read the article.

 

 



September 14, 2015


Topic Area: Environmental Services


Recent Posts

The HVAC Dilemma: To Repair or Replace?

Healthcare facilities that keep repairing and optimizing aging systems past their useful life spend money on a problem they cannot solve without capital investment.


Department of Veterans Affairs Signs Lease for Community-Based Outpatient Clinic in Kentucky

Construction and facility preparation are expected to be completed by the winter of 2027, and the first patient should be seen by spring 2028.


Cameron Regional Medical Center Falls Victim to Ransomware Attack

CRMC is not currently aware of any evidence to suggest that any information has been fraudulently misused.


3 Pillars of Stronger Cybersecurity in Healthcare

These strategies can help healthcare facilities stay ahead of evolving cyber threats.


Meridian Acquires Medical Office Building in Pasadena, CA

The property was acquired for approximately $13.35 million.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.