Pandemic Has Healthcare Facilities Increasing Focus On Patient Experience Efforts

Facilities are working on increasing access to care and deliver a better-than-expected service


New business challenges brought by the pandemic, have lead healthcare facilities to increase focus on  patient experience efforts, according to an article on the Becker’s Hospital Review website.

Facilities are working on increasing access to care and deliver a better-than-expected service.

Hospital marketing teams are focusing on promoting brand awareness and addressing patient fears by stressing that their facilities are safe and open for services.

One challenge is that data usually used to inform patient experience decisions, like HCAHPS scores and post-visit surveys, aren't useful against poor experiences before they happen. 

There are things facility managers can do to better position buildings for re-opening, according to a Building Operating Management article.on the FacilitiesNet website.

The overall objective associated with re-opening from a facility management and facility maintenance standpoint must be that of complete readiness with the building operations. 

Everything from the lighting of the space to the security, HVAC, and janitorial operations must be performed within the strictest of procedures and industry protocols. 

This effort is being performed in several ways that include a strict cleaning protocol recommended by the Centers for Disease Control and Prevention (CDC), as well as performing testing of employees entering a building with temperature scanners. 

Read the full Becker’s Hospital Review article.

 

 



September 15, 2020


Topic Area: Maintenance and Operations


Recent Posts

Wesley Rehabilitation Center Specializes in Patients from Design to Care

Barge knew that patients were at the core of the design process.


Casa Colina Center for Disorders of Consciousness Officially Opens

New program addresses critical need for patients with severe brain injuries.


Legionella Detected at Michigan Health Facility

Case follows a similar finding of Legionnaires’ disease in a former patient.


Crystal Spring Tower Opens at Carilion Roanoke Memorial Hospital

The new cardiovascular institute improves access and care across the region.


Hospital Evacuation Highlights Importance of Emergency Preparedness

Berger Hospital was evacuated after smoke was discovered in the basement.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 
 
 
 

Healthcare Facilities Today membership includes free email newsletters from our facility-industry brands.

Facebook   Twitter   LinkedIn   Posts

Copyright © 2023 TradePress. All rights reserved.