Part 2: Part 2: Hospital environmental services: A change in process, a process of change
Member Only Report
Part 2: Hospital environmental services: A change in process, a process of change
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department.
By Kimberly Bonvissuto / Special to Healthcare Facilities Today
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department...
Topic Area: Environmental Services
Recent Posts
What Accessibility in Senior Care Facilities Should Look Like
The future of design for senior care facilities should go beyond compliance.
Why Identity Governance Is Becoming a Facilities Management Issue
As healthcare buildings grow more connected, weak identity controls can expose HVAC, security and other critical systems to serious risk.
Montefiore Mount Vernon Hospital Unveils Phase 1 of Emergency Department Renovations
Phase 1 of the emergency department renovations brings 11 new patient beds, two triage rooms and an isolation room.
Making Multi-Site Lighting Upgrades Work
Success requires a program structure that connects audits, financial analysis, rebate administration, procurement, scheduling and closeout documentation.
Designing a Positive Care Destination for Children
The new Mary Bridge Children’s Hospital reimagines the healthcare experience to create an environment that feels welcoming from arrival to discharge.