Part 2: Part 2: Hospital environmental services: A change in process, a process of change
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Part 2: Hospital environmental services: A change in process, a process of change
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department.
By Kimberly Bonvissuto / Special to Healthcare Facilities Today
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department...
Topic Area: Environmental Services
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