Part 1: Part 1: Hospital initiative to boost patient satisfaction started with environmental services

Part 2: Part 2: Hospital environmental services: A change in process, a process of change

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Part 2: Hospital environmental services: A change in process, a process of change

Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department...

Topic Area: Environmental Services