Part 1: Part 1: Hospital initiative to boost patient satisfaction started with environmental services
Member Only Report
Part 1: Hospital initiative to boost patient satisfaction started with environmental services
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department.
By Kimberly Bonvissuto / Special to Healthcare Facilities Today
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department...
Topic Area: Environmental Services
Recent Posts
How Retail Design Can Improve the Healthcare Patient Experience
Healthcare facilities can adapt retail design principles to improve patient comfort, streamline check-in and reuse existing spaces.
Jefferson Health Breaks Ground on Lehigh Valley Hospital—Coopersburg
It is expected to open in late 2027.
Encompass Health Plans Second Small-Format Rehabilitation Hospital
The hospital is expected to open in 2028.
Rethinking How Healthcare Facilities Fund Construction Projects
Rising costs and competing priorities are driving healthcare organizations to explore new financing arrangements and construction strategies.
Winners Named for the 15th Annual Healthcare Design Awards
All winners will be honored and the Best of Competition and Transformation and Innovation Award recipients will be announced during a celebration on November 12.