Part 1: Part 1: Hospital initiative to boost patient satisfaction started with environmental services
Member Only Report
Part 1: Hospital initiative to boost patient satisfaction started with environmental services
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department.
By Kimberly Bonvissuto / Special to Healthcare Facilities Today
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department...
Topic Area: Environmental Services
Recent Posts
5 Reasons Engineering is the Edge in Healthcare Master Planning
The most successful plans go further to unlock smarter investments, improve resilience and enable better patient outcomes.
Building an AI-Ready Healthcare Facility
Creating a secure, standardized data foundation can help facilities teams put AI to work more effectively.
Family Medical Associates of Raleigh Reports April 2026 Data Breach
The investigation has found evidence that between April 18, 2026, and April 20, 2026, an unauthorized actor intermittently accessed some FMAR systems.
Every Detail Matters: A Patient's Story of Healing, Hope and Healthcare Facilities
In the Facilities in Focus season finale, 11-year-old Kendalynn and her mother share how Intermountain Primary Children’s Hospital became more than a place for care.
Geisinger Wyoming Valley Medical Center Tops Off New 11-Story Tower
The expansion will improve the patient experience by transitioning the hospital to all private patient rooms while significantly increasing clinical capacity.