Part 1: Part 1: Hospital initiative to boost patient satisfaction started with environmental services
Member Only Report
Part 1: Hospital initiative to boost patient satisfaction started with environmental services
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department.
By Kimberly Bonvissuto / Special to Healthcare Facilities Today
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department...
Topic Area: Environmental Services
Recent Posts
Disinfectant Contact Time: The Case for Biofilm Disruption
Contact time, while essential for compliance, does not reliably predict microbial reduction on actual healthcare surfaces.
Rethinking How Healthcare Facilities Fund Construction Projects
Rising costs and competing priorities are driving healthcare organizations to explore new financing arrangements and construction strategies.
Putting Trauma-Informed Design into Practice
Arnold's Place demonstrates how design choices can promote dignity and a sense of control for those experiencing homelessness.
Harris Health to Build New Freestanding Cancer Center
The center is planned to open in 2029, following the opening of the new O'Quinn Hospital along the North Loop at Lockwood.
Inland Empire Health Plan Opens Expanded San Bernardino Community Wellness Center
The new 33,000-square-foot center is nearly three times the size of the original location off Second Street.