Part 1: Part 1: Hospital initiative to boost patient satisfaction started with environmental services
Member Only Report

Part 1: Hospital initiative to boost patient satisfaction started with environmental services
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department.
By Kimberly Bonvissuto / Special to Healthcare Facilities Today
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department...
Topic Area: Environmental Services
Recent Posts
Probiotic Cleaners: The Start of a Cleaning Revolution?
Advantages of probiotic cleaning include fewer resistant genes and cost savings through decreased antibiotic use.
Gun Incident Highlights Need for Security Infrastructure
A man was arrested at Aultman Memorial Hospital after allegedly firing a gun in the ER.
Creative Solutions in Healthcare Acquires 5 Skilled Nursing Facilities
Each location is planned to begin substantial upgrades to infrastructure and resident services.
Over 700 Hospitals at Risk of Closure
Hospitals are citing financial problems at the main cause of potential closure.
Astrana Health Fully Acquires Prospect Health
They completed the acquisition of Prospect Health for a total purchase price of $708 million.