Part 1: Part 1: Hospital initiative to boost patient satisfaction started with environmental services
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Part 1: Hospital initiative to boost patient satisfaction started with environmental services
March 6, 2014 Follow @HFToday
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department...
Topic Area: Environmental Services
Adenovirus outbreak has killed 11 and sickened 35 medically fragile children at the nursing home.
Healthcare facilities managers must plan ahead and have the right tools and processes in place
Inspection, testing and maintenance necessary for the safety of occupants and visitors
C. diff was once seen as a problem mainly confined to hospitals and nursing homes
Focus: Patient Satisfaction/Experience
As Americans age, senior living continues to evolve into big business