Part 1: Part 1: Hospital initiative to boost patient satisfaction started with environmental services
Member Only Report

Part 1: Hospital initiative to boost patient satisfaction started with environmental services
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department.
By Kimberly Bonvissuto / Special to Healthcare Facilities Today
Faced with lower-than-expected patient satisfaction scores, Blanchard Valley Hospital underwent a systemic change in its culture that began with the environmental services department...
Topic Area: Environmental Services
Recent Posts
On the Lookout: The Software Supply Chain as a Healthcare Cyberattack Vector
Staying watchful of third-party software vendors and their activities is critical for healthcare cybersecurity.
Hackensack Meridian Health & Wellness Center at Clifton Opens
The Clifton center expands health care access in Passaic County by reducing barriers such as travel and wait times.
Suffolk Breaks Ground on Expansion of White Plains Hospital
The 10-story, approximately 500,000-square-foot expansion is slated to open in 2028.
EVS Leadership Culture Critical in Preventing Hospital-Acquired Sepsis
Cleaning is an essential yet complex component for the prevention of HAI-induced sepsis.
Man Dies by Suicide in Emergency Department Waiting Room at Kansas Hospital
No staff or patients were harmed, and the man was alone in the waiting area when he shot himself.