Healthcare professionals should pay attention to the subtle things that can affect a patient's experience, as well as the fact that all hospital staff members are part of that experience, according to a blog on the Armstrong Institute website.
The Armstrong Institute patient relations director, Jane Hill, put together a top 10 patient wish list, based on both compliments and grievances that the hospital receives.
Number 1 was "Let me sleep." Keep the noise levels down at the nurses' station. Turn off the TV, radio, computer screen, etc., at night in my room so there is not a glare or noise that can disturb my sleep.
Number 7 was "Keep my room clean." Mop the floors every day, wipe surfaces to prevent the spread of germs, empty my wastebasket and keep my bathroom really clean so it even smells clean. If you are my housekeeper, please introduce yourself to me and say hello.
Seeking Standards for Microbial Loads in Healthcare Facilities
UCR Health Unveils Plans for Major Expansion
High-Performance Windows Support Safety at UW Medicine's New Behavioral Health Center
Central Maine Healthcare Dealing with IT System Outage
Kaiser Permanente Opens Newly Expanded Everett Medical Center