Healthcare professionals should pay attention to the subtle things that can affect a patient's experience, as well as the fact that all hospital staff members are part of that experience, according to a blog on the Armstrong Institute website.
The Armstrong Institute patient relations director, Jane Hill, put together a top 10 patient wish list, based on both compliments and grievances that the hospital receives.
Number 1 was "Let me sleep." Keep the noise levels down at the nurses' station. Turn off the TV, radio, computer screen, etc., at night in my room so there is not a glare or noise that can disturb my sleep.
Number 7 was "Keep my room clean." Mop the floors every day, wipe surfaces to prevent the spread of germs, empty my wastebasket and keep my bathroom really clean so it even smells clean. If you are my housekeeper, please introduce yourself to me and say hello.
Social Media Driving Rise in Trade Jobs
North Carolina Children's Receives $25M Gift from Coca-Cola Consolidated
Swinerton Breaks Ground on $5.5M Medical Office Building in North Carolina
Rethinking Strategies for Construction Success
From Touchless to Total Performance: Healthcare Restroom Design Redefined