Focus: Environmental Services

Quiet, cleanliness top patient wish list

Healthcare professionals urged to be attuned to the subtle things that can affect a patient's experience

April 5, 2018

Healthcare professionals should pay attention to the subtle things that can affect a patient's experience, as well as the fact that all hospital staff members are part of that experience, according to a blog on the Armstrong Institute website.

The Armstrong Institute patient relations director, Jane Hill, put together a top 10 patient wish list, based on both compliments and grievances that the hospital receives.

Number 1 was "Let me sleep." Keep the noise levels down at the nurses' station.  Turn off the TV, radio, computer screen, etc., at night in my room so there is not a glare or noise that can disturb my sleep.

Number 7 was "Keep my room clean." Mop the floors every day, wipe surfaces to prevent the spread of germs, empty my wastebasket and keep my bathroom really clean so it even smells clean. If you are my housekeeper, please introduce yourself to me and say hello.

Read the article.



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