A new study says Yelp user reviews of hospitals may be more helpful than the official nationwide hospital survey, according to a study on the Stat website.
Researchers compared 17,000 Yelp reviews of 1,352 US hospitals to HCAHPS reviews.
The study found that hospitals with at least 3 Yelp reviews had Yelp ratings nearly identical to the more formal HCAHPS hospital rating.
When researchers grouped reviews by content, they found that Yelp reviews touched on topics — including comfort — that were strongly correlated with the overall Yelp rating but didn’t factor into the 32-question HCAHPS survey.
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