Upper Valley Medical Center bridges language gap with state-of-the-art technology

By Healthcare Facilities Today


COLUMBUS, Ohio, - The ability to communicate clearly with healthcare providers is key for all patients

to receive the best care possible.

Upper Valley Medical Center, in Troy, Ohio, is one of Premier Health's facilities whose Limited English Proficient and Deaf and Hard-of-Hearing patients can more effectively communicate with their healthcare providers with assistance from Language Access Network's (LAN) video remote interpreting device, Martti(TM) (My Accessible Real-Time Trusted Interpreter).

Upper Valley partnered with LAN to utilize its state-of the-art technology, which instantly connects the highest quality, medically trained interpreters with doctors and patients round-the-clock via live video. The Martti(TM) units allow patients and providers to actually see and communicate directly with interpreters at the touch of a button, within seconds, via its own dedicated HIPAA-compliant  high-speed broadband network.

LAN interpreters are highly-trained for strictly medical interpretations in over 210 languages and are located in dedicated LAN call centers throughout the U.S. and are available 24 hours a day, 365 days a year.

About Language Access Network, LLC

Language Access Network, LLC (LAN) is the leader in trusted healthcare communications. LAN provides video remote interpretation (VRI) services  to hospitals and other medical venues nationwide. As a result of LAN being physician owned and solely focused on healthcare, the Company has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to our client hospitals. Targeted towards Limited English Proficient and Deaf and Hard-of-Hearing patient populations, LAN provides its rapidly growing client base (currently over 350 medical facilities nationwide) with 24/7/365 access to the highest quality & trained interpreters available via its centralizedvideo language centers.

More information is available at www.lan.us.



March 3, 2014


Topic Area: Press Release


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