Maintenance and Operations - March 2016

Why customer service matters in healthcare

How a facility is perceived affects the amount of government funding it receives


Common lapses in healthcare facility infection prevention

These mistakes are likely to lead to a CMS citation


Oklahoma hospital adjusting to campus expansion

Construction project triples the square footage of the St. Anthony Shawnee Hospital campus


The physical environment can improve healthcare

Patient safety has to be part of every department mission to be effective


Keys to healthcare facility maintenance excellence

Preventive and predictive maintenance, preventive maintenance optimization and corrective maintenance are important factors


Hospitality a key component for senior care facilities

The little things are making the difference to residents


Healthcare facilities are among the most common applications for antimicrobial and antibacterial coatings

Antimicrobial agents are toxic to bacteria, viruses, and fungi, while antibacterial agents are effective against bacteria


Ontario healthcare facility to close cafeteria to 'stem losses'

Brantford General Hospital's cafeteria only operated a few hours a day


Focus on positive patient experiences is the new trend for healthcare equipment

Ergonomically designed workstations support complex and changing care workflows


Healthcare laundry equipment installed ‘cleanly’ at medical research facility

Installers had to strip, shower and change into scrubs, shoes and hair nets provided to do the work


Massachusetts healthcare facilities commit to antibiotic stewardship through food purchasing

Hospitals are partnering with Massachusetts Hospital Association and Health Care Without Harm


Vermont healthcare facility honored for food service

University of Vermont Medical Center is recognized by The International Foodservice Manufacturers Association with 2016 Silver Plate Awards


Changes to ICC building and fire codes

Code changes were developed for both the IBC and the IFC, and many passed for the 2015 versions


Free webcast offered on reducing hospital-acquired infections

The CleanLink webcast's learning objectives include reviewing key infection control hot spots specific to healthcare, and discussing how reduce their risk


Creating a good first impression for a senior care facility

A good way to ensure a positive impression is by thinking of all of the five senses


Height-adjustable bathroom fixtures can make life easier for people with mobility challenges

Fixtures have been designed to allow quick and easy height and position adjustability



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