Focus: Food Service

'Call to Order’ room service available at Ontario hospitals

May 17, 2019

In 2011, a ‘Call to Order’ room service program was launched at the Oakville Trafalgar Memorial Hospital in Ontario, according to an article on the InHaltonwebsite.

The program was eventually expanded to Milton District Hospital and at Georgetown Hospital.  

The Call to Order system allows patients to call any time between the hours of 7 a.m. to 6 p.m. and their selections will be delivered to their room at pre-set breakfast, lunch and dinner meal times.

Each eligible patient receives a room service menu specific to their dietary need. There are a number of safeguards and alerts in place to ensure that no one is missing more than one meal and that high risk diet patients - such as those with diabetes - are not skipping any meals.

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