Healthcare facilities look to hospitality for customer service cues

Las Vegas medical groups try to improve patient experiences

In Las Vegas, medical groups are increasingly taking cues from our city’s biggest industry — hospitality — as they try to improve patient experiences, according to an article on the Las Vegas Review-Journal website.

At Southwest Medical and DignityHealth-St. Rose Dominican Hospitals, for example, the leaders in patient experience come straight from the Strip.

At UNLV, the School of Medicine is partnering with the College of Hospitality in training future doctors.

What it means for the patient is now health care organizations are focusing on making sure the patients are having a better time,” said Stowe Shoemaker, dean of UNLV’s College of Hospitality.

Read the article.


April 3, 2018

Topic Area: Maintenance and Operations

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