Focus: Patient Satisfaction/Experience

Healthcare facility patient satisfaction is possible

December 3, 2019

Hospital leaders know exactly what is needed to improve their HCAHPS numbers, according to an article on the Fierce Healthcare website. But if they know what to do, why are they struggling to do it?

There are two natural human tendencies that contribute the situation. First, the tendency to choose the urgent over the important and the tendency to give themselves more credit for improvements than is deserved. The second tendency is giving ourselves too much credit. We seek and filter information and experiences to uphold our beliefs. In this case, we are bound to find evidence to support that we are doing these behaviors far more often than we actually are.

There are four disciplines that can break the “knowing-doing” gap.
• Focus on the wildly important
• Act on lead measures
* Keep a compelling scoreboard
* Create a cadence of accountability

Read the article.

See the latest posts on our homepage


Topic Area: Maintenance and Operations

Recent Posts
Recent Posts
Focus: Infection Control

Nursing Home Workers Who Work At Multiple Facilities May Be Behind Some Of COVID Spread

Florida facilities continue to see cases despite lockdown


Containing Healthcare Costs in the New COVID Normal

Navigating pandemic-induced financial strain to reduce expenses


Mayo Clinic Opens A Dedicated Gluten-Free Kitchen

Clinic now a validated gluten-free 'safe spot'


Focus: Infection Control

Mass. Hospital Keeping COVID Transmissions at Nearly Zero

The Boston hospital has dedicated COVID-19 units with airborne infection isolation rooms


Focus: Infection Control

UVC Disinfectant Not Easy to Use

UVC radiation disinfect requires many protocols to use safely


Post Comment


News & Updates • Webcast Alerts • Building Technologies

All fields are required.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.