Hospital leaders know exactly what is needed to improve their HCAHPS numbers, according to an article on the Fierce Healthcare website. But if they know what to do, why are they struggling to do it?
There are two natural human tendencies that contribute the situation. First, the tendency to choose the urgent over the important and the tendency to give themselves more credit for improvements than is deserved. The second tendency is giving ourselves too much credit. We seek and filter information and experiences to uphold our beliefs. In this case, we are bound to find evidence to support that we are doing these behaviors far more often than we actually are.
There are four disciplines that can break the “knowing-doing” gap.
• Focus on the wildly important
• Act on lead measures
* Keep a compelling scoreboard
* Create a cadence of accountability
5 Reasons Engineering is the Edge in Healthcare Master Planning
Building an AI-Ready Healthcare Facility 
Family Medical Associates of Raleigh Reports April 2026 Data Breach
Every Detail Matters: A Patient's Story of Healing, Hope and Healthcare Facilities
Geisinger Wyoming Valley Medical Center Tops Off New 11-Story Tower