How healthcare facilities can improve patient satisfaction

Understanding the connection between the physical appearance of a facility and patient satisfaction can have a lasting impact on both a hospital's performance and its ability to provide exceptional community health


Understanding the connection between the physical appearance of a facility and patient satisfaction can have a lasting impact on both a hospital's performance and its ability to provide exceptional community health, according to an article on the FacilitiesNet website.

Top-tier hospitals understand that first impressions set the stage for outstanding Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, but the real challenge is to carry those patient-experience victories throughout the rest of the stay, according to the article from the April issue of Building Operating Management magazine.

"A dirty bathroom, scarred and chipped furnishings, and dirty ceiling tiles not only send the message that the hospital cares merely about the front door, but also present infection control risks," the article said.

Read the article.

 

 



April 14, 2014


Topic Area: Maintenance and Operations


Recent Posts

Healthcare Security: To Arm Or Not To Arm?

Deciding whether or not to hire armed security personnel requires that managers understand a range of critical considerations.


False Alarm at Kansas Hospital Highlights Importance of Alarm System Reliability

After a two-hour search of the hospital and nearby medical facilities, no threat was found.


Integrated Oncology Network Caught Up in Data Breach

The network first learned of the incident on April 11, 2025.


ISSA Introduces Healthcare Platform to Advance Safer, Cleaner Patient Environments

This new resource integrates training, research and cross-sector collaboration to raise care standards and improve patient outcomes.


Third-Party Tracking Settlement is a Compliance Wake-Up Call for Healthcare Facilities Managers

Mount Sinai Health System agrees to a $5.3 million settlement to resolve claims it improperly shared patient data with Facebook through tracking tools.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.