St. Luke's Health System Accidentally Discloses Protected Health Information

Over 15,000 patients had their protected information disclosed due to a technical error.

By HFT Staff


St. Luke’s Health System has notified 15,246 patients about an accidental disclosure of some of their protected health information. A technical error with a mailing resulted in letters being sent to incorrect mailing addresses. The letters that were sent to incorrect patients included the guarantor’s name, guarantor number, patient’s name, date of service, encounter-specific account number, outstanding balance and balance status. St. Luke’s Health System said the accounts were not in collections and are not accountable for the balances. 

The error was identified and corrected, and additional safeguards have now been implemented to identify similar errors before letters are mailed. As a precaution against misuse of data, the accounts of affected individuals have been reset to provide additional time to resolve balances and affected individuals have been offered complimentary identity theft protection services for 12 months. 



April 25, 2023


Topic Area: Information Technology , Maintenance and Operations , Safety , Security


Recent Posts

How Workflow Automation Benefits Facilities Management

Workflow automation can make daily operations easier for the facilities team.


Eskenazi Health Thomas & Arlene Grande Campus Opens

The new 95,000-square-foot facility saw its first patients on April 17.


Cohesion: The Key to Managing Multiple Healthcare Facilities

Strategic approaches can ensure overall management of multiple facilities enhances an organization’s operational capabilities.


Tampa General Hospital Breaks Ground on New Medical Pavilion

Construction is expected to be complete in 2027.


Suicide Offers Reminder of Need for Hospital Security

The incident did not disrupt patient care.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.