Munson Medical Center's process improvement exercises helped pinpoint problems in their signage and communication, according to an article on the Healthcare Design website
October 28, 2014
The Munson Medical Center in Traverse City, Mich., used process improvement exercises to help pinpoint problems in their wayfinding signage and communication, according to an article on the Healthcare Design website. Among other things, they found that giving people correct parking information prior to their visit would solve many of the wayfinding challenges.
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