Munson Medical Center's process improvement exercises helped pinpoint problems in their signage and communication, according to an article on the Healthcare Design website
The Munson Medical Center in Traverse City, Mich., used process improvement exercises to help pinpoint problems in their wayfinding signage and communication, according to an article on the Healthcare Design website. Among other things, they found that giving people correct parking information prior to their visit would solve many of the wayfinding challenges.
Healthcare facilities that keep repairing and optimizing aging systems past their useful life spend money on a problem they cannot solve without capital investment.