The American Society for Healthcare Engineering has produced a new guide titled “Improving the Patient Experience through the Health Care Physical Environment.”
The information was gathered to educate hospital leaders on ways — beyond quietness and cleanliness — to improve HCAHPS scores across a a healthcare facility.
The guide takes a holistic approach to improving the patient experience in the physical environment.
It includes case studies; a hospital leader checklist; a template for using the people, process and place model; a detailed table outlining eight domains of care measured by the HCAHPS survey and their relationships to the physical environment; along with additional resources.
What Does Light Daily Cleaning Miss in Patient Rooms?
Smart Lighting Overhaul Boosts Efficiency, Diagnostics and Wellness at Bryan Health
AdventHealth Opens New Freestanding ER in Florida
Dirty Floors: How Pathogens Can Accumulate and Spread Underfoot
WellSpan Health Opens Its Newberry Hospital in Pennsylvania