A small group of hospital leaders gathered at Abt Electronics recently to learn the importance of options and customization, according to an article on the Chicago Tribune website.
The retailer’s motto, “The answer is always ‘yes’ to any reasonable request.”
“We’re all consumers, it doesn’t matter if we’re a consumer of health care or buying a car or appliance,” said Susan Okuno-Jones, chief nursing officer at Advocate Good Samaritan Hospital in Downers Grove, Ill.
Hospitals are trying a number of initiatives to improve their patients’ satisfaction. Some are hiring chief patient experience officers, who work across hospital departments to boost patients’ perceptions.
What Managers Miss in Small and Mid-Sized Cooling Units
Preparing Healthcare Facilities for Cockroach Risks
The Medical College of Wisconsin Breaks Ground on Student Housing Complex
A Shift in Healthcare Facilities Management
Trauma-Informed Design Transforms Boston Homeless Shelter