Article sees problem with satisfied patients

The Atlantic says healthcare changes have led some hospitals to focus on making people happy, rather than well


The Atlantic says healthcare changes have led some hospitals to focus on making people happy, rather than well, according to an article on its website.

When the Centers for Medicare and Medicaid Services (CMS) officials wrote, “Delivery of high-quality, patient-centered care requires us to carefully consider the patient’s experience in the hospital inpatient setting,” they probably had no idea that their methods could end up indirectly harming patients, the article said.

"Patient-satisfaction surveys have their place. But the potential cost of the subjective scores are leading hospitals to steer focus away from patient health, messing with the highest stakes possible: people’s lives."

A national study revealed that patients who reported being most satisfied with their doctors actually had higher healthcare and prescription costs and were more likely to be hospitalized than patients who were not as satisfied. Worse, the most satisfied patients were significantly more likely to die in the next four years, according to the article.

Read the article.

 

 



April 23, 2015


Topic Area: Maintenance and Operations


Recent Posts

Texas Law Limits Backup Power Mandates for Senior Care Facilities

As Texas relaxes generator mandates, healthcare facility managers now face tough decisions about emergency power investments and resident safety.


Cyber Crossfire: Why Healthcare Is Becoming a Battleground in Global Conflicts

As geopolitical tensions escalate, hospitals and critical suppliers are increasingly targeted in cyberattacks.


UPMC Presbyterian Receives $65 Million Gift for New Bed Tower

The tower is projected to open for patient care in early 2027.


Premier Health Partners Falls Victim to Cyber Incident

The incident occurred in July 2023.


Backup Power's Expanding Role in Emergency Preparedness for Healthcare

Manufacturers discuss design strategies, code shifts and lessons learned from real-world disasters.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 
 
 
 

Healthcare Facilities Today membership includes free email newsletters from our facility-industry brands.

Facebook   Twitter   LinkedIn   Posts

Copyright © 2023 TradePress. All rights reserved.