Article sees problem with satisfied patients

The Atlantic says healthcare changes have led some hospitals to focus on making people happy, rather than well


The Atlantic says healthcare changes have led some hospitals to focus on making people happy, rather than well, according to an article on its website.

When the Centers for Medicare and Medicaid Services (CMS) officials wrote, “Delivery of high-quality, patient-centered care requires us to carefully consider the patient’s experience in the hospital inpatient setting,” they probably had no idea that their methods could end up indirectly harming patients, the article said.

"Patient-satisfaction surveys have their place. But the potential cost of the subjective scores are leading hospitals to steer focus away from patient health, messing with the highest stakes possible: people’s lives."

A national study revealed that patients who reported being most satisfied with their doctors actually had higher healthcare and prescription costs and were more likely to be hospitalized than patients who were not as satisfied. Worse, the most satisfied patients were significantly more likely to die in the next four years, according to the article.

Read the article.

 

 



April 23, 2015


Topic Area: Maintenance and Operations


Recent Posts

Furniture Selection Can Help Create Community in Senior Care Facilities

While predicting future resident needs is impossible, prioritizing choices is possible.


Texas HHSC Breaks Ground on New Panhandle State Hospital in Amarillo

The 164,475-square-foot, 75-bed hospital is expected to be completed in 2027.


Weingart Towers in LA Sets Standard for Behavioral Health Projects

Strategic project management in the creation of behavioral health facilities can help transform well-meaning plans into tangible, lasting change.


Roper St. Francis Breaks Ground on New Hospital Campus

The project remains on track for a 2029 completion.


Griffin Health Improves Patient Safety and Prevents HAIs with Electronic Hand Hygiene System

Case study: The system is used in all patient units, including the emergency department and ambulatory services.


 
 


FREE Newsletter Signup Form

News & Updates | Webcast Alerts
Building Technologies | & More!

 
 
 


All fields are required. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 
 
 
 

Healthcare Facilities Today membership includes free email newsletters from our facility-industry brands.

Facebook   Twitter   LinkedIn   Posts

Copyright © 2023 TradePress. All rights reserved.